Terms of Service

1. Who these terms are with

The Service is operated by Modus AI Associates (business registration no. 202403281139 / 003660934-V, registered under the Registration of Businesses Act 1956, Malaysia), 25, Jalan TK2/19, Taman Kinrara, Seksyen 2, 47180 Puchong, Selangor — “Modus”, “we”. Contact: admin@modusaiassociates.com.

2. Acceptance of terms

By accessing or using M-EasyDo AI+ (“the Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

3. Description of service

M-EasyDo AI+ is a cloud-based customer relationship and messaging platform. It lets a business manage leads, contacts, accounts, opportunities, tasks and activities, run bookings and email campaigns, and hold conversations with its own customers across WhatsApp, Facebook Messenger, Instagram, Telegram, LINE, SMS and email.

4. User accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

• Provide accurate and complete information when creating your account
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

5. Acceptable use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Upload or transmit malicious code or harmful content
• Attempt to gain unauthorized access to any part of the Service
• Use the Service to spam, harass, or harm others
• Reverse engineer or attempt to extract the source code of the Service

6. Messaging through Meta platforms

Where you connect WhatsApp Business, Facebook Messenger or Instagram to the Service, you remain responsible for complying with Meta's Business Messaging Policy, the WhatsApp Business Messaging Policy and Meta's Platform Terms, and for obtaining each recipient's consent before sending them a business-initiated message. The Service will not send a marketing message to a person with no recorded consent.

The Service enforces two of those rules for you, and you should know exactly which two:

• Opt-out. An inbound reply of STOP — or its Malay or Chinese equivalent, or Meta's own opt-out button — is recorded as a withdrawal of consent and removes that person from every marketing audience in your workspace at once.
• The 24-hour window. On the campaign and automated follow-up paths, the Service asks the database whether WhatsApp's 24-hour customer-service window is open before it sends. Outside the window it sends only a template Meta has approved for your WhatsApp Business Account, and refuses free text rather than attempting it. A reply you type yourself in the inbox is sent as you wrote it, and WhatsApp's own rules still apply to it.

Everything else — the accuracy of your consent records, the content of your templates, and the category you register them under — is yours.

7. The AI assistant

The Service includes an AI assistant, Asha, which drafts and sends replies, follow-ups and appointment proposals in your name according to your settings. You remain responsible for what is said on your behalf and should review those settings before enabling it.

Asha's replies are generated automatically by a large-language-model provider, and it is instructed to identify itself as an AI when asked. Appointment confirmations are made only from real records in your calendar — the assistant is not permitted to state that a booking exists unless one does. Message content is sent to a third-party AI provider; the provider, and what that provider does and does not promise about your data, are named in the Privacy Policy.

8. Data ownership and export

You retain full ownership of all data you input into M-EasyDo AI+. We do not claim any ownership over your business data. You can export CRM records from the app. A full workspace archive is not yet automated; email admin@modusaiassociates.com and we will produce one for you.

9. Service availability

We strive to maintain high availability but do not guarantee uninterrupted access. We reserve the right to perform maintenance that may temporarily affect availability. We will endeavour to provide notice of planned downtime where possible.

10. Payment and billing

Where subscription billing is enabled on your account, fees are billed in advance on a monthly or annual basis, all fees are non-refundable unless required by law, and we reserve the right to modify pricing with 30 days notice.

11. Termination

Either party may terminate the service agreement at any time. On termination you have 30 days to request your data before it is permanently deleted from our servers; deletion follows the process and timing set out in the Privacy Policy.

12. Limitation of liability

To the maximum extent permitted by law, Modus AI Associates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

13. Governing law

These terms are governed by the laws of Malaysia.

14. Changes to terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email. Continued use of the Service after changes constitutes acceptance of the new terms.

15. Contact

If you have questions about these Terms of Service, contact us at admin@modusaiassociates.com.